Frequently Asked Questions
Everything you need to know about your luxury skincare journey.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy for skincare products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, Shop Rescue Spa ships to select countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Are the products sold on your site authentic?
Absolutely. We are authorized retailers for every brand we carry. All products are sourced directly from the manufacturers to ensure 100% authenticity and freshness.
Can I get a personalized skincare consultation?
Yes, our expert estheticians are available for virtual consultations to help you build a customized routine tailored to your specific skin type and concerns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for a seamless checkout experience.